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Contacting
Us: You may e-mail us using our convenient ordering system or download
our order form and use it to fax or mail us your order. We also accept
phone orders. |
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Minimum
Order: Minimum merchandise order on our website is $30. Domestic phone,
fax and mail-in orders can be under $30 but will incur an
additional $7.50
service charge plus postage. Export orders
must be at least $100 (U.S.) net. |
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Payment
Methods: We accept MasterCard, Visa, Discover, money orders or personal checks. We do not
ship C.O.D. Well-established firms may apply for an open account. (Please
contact us for the necessary forms.) If you have been approved for open account please note that N.S.F. checks
returned to us will incur a $25 fee and that accounts placed for
collection will be responsible for any and all collection fees.
Export customers may use credit card,
check or money order but orders must be paid in U.S. funds. Export
customers may also pay by bank transfer, but must include an extra $30
U.S. for bank processing fees. |
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Shipping:
National Artcraft can ship anywhere in the world. Most orders are shipped
F.O.B. our Aurora, Ohio facility. We usually ship domestic orders UPS. If you have a preferred carrier you may
indicate it on our order form. Export air shipments usually go via UPS, Bax Global or Fed-Ex Air to facilitate easy tracing. (We do not recommend Air
Parcel Post because the process of tracing packages is very slow.)
Insurance up to $100 value is included in shipping rates for UPS. Insurance for other carriers or for
UPS over $100
will be added at customer expense. All orders will be insured. All shipping and handling charges are
non-refundable. Note:
We do not offer Fed-Ex Ground service.
1 Day Quik Ship: We offer Same Day Shipping
for an additional $12.50 per shipment. Orders must be placed via phone with
one of our customer service representatives and must be placed before 11
A.M. E.S.T. Please note that Same Day means shipment the same day
order is placed. You still must allow for transit time of the carrier. Note:
Same-Day Shipping is NOT available for export orders, U.S. Mail shipments
or items that are Drop Shipped.
Using Your Own Shipping Account: If you prefer to use your own
shipping account please verify the number and pay the shipping fees in a
timely manner. Failure to do either of these results in charges to us
which we will apply to your credit card or account.
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Shipping
Fees:
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For orders of $200 net or less and for delivery within the
contiguous U.S. via UPS or USPS STANDARD GROUND SERVICE we will apply an amount based on the value of
the order.
(See chart below for amounts.)
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For orders over $200 in merchandise net and for locations outside the contiguous U.S.
include 10% of your order total plus a $3.95 Handling Fee. (Please note
that, if necessary, we will refund any portion of the 10% that is above the
actual cost of postage.)
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If you mail us your
order and want to pay by Check or Money Order please
include the appropriate amount for Shipping as described above.
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C.O.D.'s are INCLUDED - but we will add the UPS C.O.D. fee of $9.00
to the appropriate Shipping Chart rate shown below. Delivering Carriers do
not accept cash for C.O.D. payments. (We cannot ship C.O.D. orders in excess of $100 to NEW
customers or $400 to Established customers. We do not ship C.O.D. orders by
Air Freight. No C.O.D.'s accepted outside the contiguous U.S. No more than one C.O.D. in a 10
day period will be accepted from the same customer. Refused C.O.D. orders
will not be reshipped.)
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The
following types of shipments are not eligible for the Shipping Rates
shown in the Chart below and will be charged ACTUAL Shipping cost plus
a $3.95 handling fee:
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Any Accelerated Shipping Option such as Next Day, 2nd Day, Priority,
Expedited, etc.
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Any customer outside the contiguous U.S. - including Alaska, Hawaii,
Puerto Rico, Guam, Foreign etc.
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Any order requiring Drop-Shipment from the manufacturer.
However, if your order is a combination of Stocked items and Drop-Shipped
items we will use the Shipping Rate
Chart for stocked items providing they are for less than $200 net
- and will add shipping charges for any Drop-Shipped items that do not
already include the cost of shipping
in their price.
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Insurance is included for orders up to $99.99. But on orders from
$100 to $200 there is an added charge of $2.10 for the additional insurance
required. (All shipments of $200 or less are insured without exception.)
Please note that we process orders quickly. For this reason we cannot accept
a change to your order more than 2 hours after it has been received.
Therefore we urge you to carefully examine your order before placing
it with us.
SHIPPING & HANDLING RATE CHART
For Orders of $200 Net or Less.
Orders Over $200 Pay ACTUAL SHIPPING
plus $3.95 Handling Fee.
|
Order |
Amount |
ADD
|
| $0.00 TO |
$29.99........ |
$8.95 |
| $30.00
TO |
$49.99........ |
$11.95 |
| 50.00 TO |
$74.99........ |
$12.95 |
| $75.00
TO |
$99.99........ |
$13.95 |
| $100.00 TO |
$124.99........ |
$14.95 |
| $125.00 TO |
$149.99........ |
$16.95 |
| $150.00 TO |
$174.99........ |
$17.95 |
| $175.00 TO |
$200.00........ |
$19.95 |
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Import
Duties & Taxes (Foreign Orders Only): National Artcraft Co. is NOT
responsible for the collection or payment of Import Duties or Taxes. If
applicable, they are the responsibility of the customer when delivery is made. |
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Refunds:
Refunds under $25 are issued as a credit memo unless you request
otherwise. Credit memos are valid for one year. |
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Documentation:
A Packing Slip is sent with every order. Your
Invoice
will be sent in one of two ways: If we have your e-mail address on file
it will be sent via e-mail. If you have not provided us an e-mail address
the invoice will be mailed to you. Foreign Orders will have the invoice
mailed to them. C.O.D. customers will receive a specially marked Packing
Slip which may be used as your invoice.
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Back
Orders: We only back order out-of-stock items with a value of $25 or
more - and
then only at our discretion. Back orders are issued only for shipments
within the continental U.S. Only items ordered by Credit Card or Open
Account will be backordered. |
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Sales
Tax: Ohio residents are subject to a Sales Tax based on your county of
residence unless a valid Resale Number is furnished to us.. |
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Prices:
Prices are subject to change at any time. Market sensitive commodity items
will be priced according to current market conditions. We attempt to
maintain current prices on this website. However, maintenance errors and
occasional delays in posting current prices may occur. |
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Availability
Of Stock:
We attempt to maintain the highest stock levels possible. Nevertheless,
stocks will occasionally be depleted. In the remarks section of our online
order form you may indicate if an item(s) is critical to completion of
your project. If the item is out, we will respond by e-mail or phone
indicating a probable delivery date. |
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Returns
& Exchanges: These require a return authorization and a copy of
your Invoice or packing slip. Replacements or exchanges will be treated as
a separate order. (You will be charged for the merchandise and a credit
will be issued upon receipt of the return.) Our return policy is as
follows:
| Our
Error or Manufacturer Defect: |
| 1-45
Days |
Full
Credit |
| 46+
Days |
No
Returns or Credits |
| Customer
Error: |
| 1-45
Days |
20% Restocking Charge |
| 46+
Days |
No
Returns or Credits |
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Limitation
of Liability: National Artcraft Co. shall not be held liable for any
damages of any kind arising from the use of its website or with the delay
or inability to use this website. In states that limit such liability, the
purchaser's remedy is limited to the amount paid in connection with the
product(s) purchased. |
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Product
Descriptions:
National Artcraft Co. attempts to keep all information on its website
current and accurate but makes no warranties or representations about the
accuracy or completeness of such information unless otherwise stated. If a
product offered by National Artcraft is in the opinion of the purchaser not as described, the solo remedy
of the purchaser is to return it in Unused Condition. (See Returns &
Exchanges above.) |
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Contract
and Assignability: National Artcraft and purchaser are independent
contractors. Purchaser may not make any representations on behalf of which
are binding on National Artcraft, nor shall purchaser assign any order or
interest therein to another party without the written consent of National
Artcraft Co. |
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Property
Rights: All content on this site such as text, graphics, software and
design are the property of National Artcraft Co. and are protected by
certain copyrights, trademarks, patents or other intellectual property
rights. National Artcraft grants the visitor and purchaser of products on
this website a limited license to access and make personal use of this
site but not to modify, transfer, sell, rent or lease the content of this
site nor does it allow disassembling, decompiling or reverse engineering
of any of the source code used to construct this site unless by prior
written agreement with National Artcraft Co. |
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Privacy:
Our site uses a registration form for purposes of
order fulfillment and customer contact when necessary. This data may also
be used to announce special offers of items, new product introductions or
new services. (You can opt out of receiving future mailings by e-mailing
or calling us.) The site also uses cookies for the sole purpose of keeping
track of your shopping cart during the current shopping session. None of
the information we gather from you is used for any other purpose than to
administer your orders or contact you. We do not give, sell, rent or
exchange this information with any third parties. |
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Cancellations
and Alterations: National Artcraft reserves the right to refuse or
cancel orders at any time including orders that contain incorrect prices
or descriptions. Further, National Artcraft retains sole discretion in
terminating or altering the terms of purchase at any time. |
