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Contacting
Us: You may e-mail us using our convenient ordering system or download
our order form and use it to fax or mail us your order. We also accept
phone orders. |
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Minimum
Order: Minimum merchandise order on our website is $50. Domestic phone,
fax and mail-in orders can be under $50 but will incur an
additional $7.50
service charge plus our regular handling charge and postage. Export orders
must be at least $100 (U.S.) net. |
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Payment
Methods: We accept MasterCard, Visa, Discover, money orders or personal checks. We do not
ship C.O.D. Well-established firms may apply for an open account. (Please
contact us for the necessary forms.) If you have been approved for open account please note that N.S.F. checks
returned to us will incur a $25 fee and that accounts placed for
collection will be responsible for any and all collection fees.
Export customers may use credit card,
check or money order but orders must be paid in U.S. funds. Export
customers may also pay by bank transfer, but must include an extra $30
U.S. for bank processing fees. |
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Postage
Fees: We charge exact postage plus a small handling fee of $3.95. If paying by check or
money order include 15% extra to cover postage and handling. (This is only
an estimate as weight, distance and carton size determine postage.) Any
overage will be refunded to you and shortages will be billed. |
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Refunds:
Refunds under $25 are issued as a credit memo unless you request
otherwise. Credit memos are valid for one year. |
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Shipping:
National Artcraft can ship anywhere in the world. All orders are shipped
F.O.B. our Twinsburg, Ohio warehouse. We usually ship domestic orders UPS. If you have a preferred carrier you may
indicate it on our order form. Export air shipments usually go via UPS,
DHL, Bax Global or Fed-Ex Air to facilitate easy tracing. (We do not recommend Air
Parcel Post because the process of tracing packages is very slow.)
Insurance up to $100 value is included in shipping rates for UPS. Insurance for other carriers or for
UPS over $100
will be added at customer expense. If customer requests "no
insurance" then the risk of loss passes to that purchaser. Palette
Charge: If a palette is needed to deliver your order there is a $7
Palette & Wrapping charge. Note: We do not offer Fed-Ex Ground service.
1 Day Quik Ship: We offer Same Day Shipping
for an additional $10 per shipment. Orders must be placed via phone with
one of our customer service representatives and must be placed before 11
A.M. E.S.T. Please note that Same Day means shipment the same day
order is placed. You still must allow for transit time of the carrier. Note:
Same-Day Shipping is NOT available for export orders or U.S. mail
shipments. |
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Documentation:
A packing slip accompanies each order. An Invoice will follow in the mail
showing prices and other details. Appropriate customs documents will
accompany export orders. |
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Back
Orders: We only back order out-of-stock items with a value of $25 and
then only at our discretion. Back orders are issued only for shipments
within the continental U.S. |
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Sales
Tax: Ohio residents are subject to a 6.75% sales tax unless they
furnish us with a valid resale number. |
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Prices:
Prices are subject to change at any time. Market sensitive commodity items
will be priced according to current market conditions. We attempt to
maintain current prices on this website. However, maintenance errors and
occasional delays in posting current prices may occur. |
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Availability
Of Stock:
We attempt to maintain the highest stock levels possible. Nevertheless,
stocks will occasionally be depleted. In the remarks section of our online
order form you may indicate if an item(s) is critical to completion of
your project. If the item is out, we will respond by e-mail or phone
indicating a probable delivery date. |
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Returns
& Exchanges: These require a return authorization and a copy of
your Invoice or packing slip. Replacements or exchanges will be treated as
a separate order. (You will be charged for the merchandise and a credit
will be issued upon receipt of the return.) Our return policy is as
follows:
| Our
error or manufacturer defect |
| 1-45
days |
Full
credit |
| 46+
days |
No
returns or credits |
| Customer
error |
| 1-45
days |
20% Restocking charge |
| 46+
days |
No
returns or credits |
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Limitation
of Liability: National Artcraft Co. shall not be held liable for any
damages of any kind arising from the use of its website or with the delay
or inability to use this website. In states that limit such liability, the
purchaser's remedy is limited to the amount paid in connection with the
product(s) purchased. |
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Product
Descriptions:
National Artcraft Co. attempts to keep all information on its website
current and accurate but makes no warranties or representations about the
accuracy or completeness of such information unless otherwise stated. If a
product offered by National Artcraft is not as described, the solo remedy
of the purchaser is to return it in unused condition. (See Returns &
Exchanges above.) |
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Contract
and Assignability: National Artcraft and purchaser are independent
contractors. Purchaser may not make any representations on behalf of which
are binding on National Artcraft, nor shall purchaser assign any order or
interest therein to another party without the written consent of National
Artcraft Co. |
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Linked
Sites: This website offers "hot-links" to websites operated
by parties other than National Artcraft. Such links do not imply any
endorsement of the information or commodities offered on those sites nor
is National Artcraft liable for any damages arising from access to or
product use associated with those sites. |
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Property
Rights: All content on this site such as text, graphics, software and
design are the property of National Artcraft Co. and are protected by
certain copyrights, trademarks, patents or other intellectual property
rights. National Artcraft grants the visitor and purchaser of products on
this website a limited license to access and make personal use of this
site but not to modify, transfer, sell, rent or lease the content of this
site nor does it allow disassembling, decompiling or reverse engineering
of any of the source code used to construct this site unless by prior
written agreement with National Artcraft Co. |
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Privacy:
Our site uses a registration form for purposes of
order fulfillment and customer contact when necessary. This data may also
be used to announce special offers of items, new product introductions or
new services. (You can opt out of receiving future mailings by e-mailing
or calling us.) The site also uses cookies for the sole purpose of keeping
track of your shopping cart during the current shopping session. None of
the information we gather from you is used for any other purpose than to
administer your orders or contact you. We do not give, sell, rent or
exchange this information with any third parties. |
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Cancellations
and Alterations: National Artcraft reserves the right to refuse or
cancel orders at any time including orders that contain incorrect prices
or descriptions. Further, National Artcraft retains sole discretion in
terminating or altering the terms of purchase at any time. |
