If you are having trouble logging in, verify you have entered the correct password. If you are not sure of your password, when you are on the checkout page enter your email address, press "continue" and your password will be sent to you immediately. Another reason may be that there is a technical problem with the server that contains your data. This is usually a temporary problem. Wait an hour or so and try it again. If you continue to have problems please contact us via phone or email and if we cannot resolve the problem we will put you in contact with our webmaster. For your security, since your password resides on a server containing your database, you are the only one that has access to it.
If you want to change your password, a box is provided on the checkout page where you normally enter your password allowing you to make the change.
Most times, any issues with completing your order online is caused by a temporary technical problem in the server that houses our software and database. Please wait a few hours and try again as these problems are usually resolved quickly. You may also want to check your computer to make sure that you have your "cookies" turned on. We require the information captured by these "cookies" in order to build a database with your purchase history in it. You can set the "cookies" in your computer to permit only certain sites to accept them while still maintaining your security. If you need help with this or if this is not the problem please contact us and if we cannot resolve the problem ourselves we will put you in contact with our webmaster.
The information we capture from your orders is kept on secure servers for your convenience when reordering. We do not rent, sell, exchange or share this data with anyone.